ah44 Privacy Policy

1. Introduction

ah44 ("we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who use the ah44 online gaming platform at ah44.app (the "Platform"). This Privacy Policy describes how ah44 collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC). It applies to all personal data processed by ah44 in connection with the Platform, regardless of whether you are based in Metro Manila, Cebu, Davao, Quezon City, Makati, or any other part of the Philippines.

Please read this Privacy Policy carefully alongside our Terms & Conditions. If you do not agree with the practices described in this Privacy Policy, you should not use the ah44 Platform.

2. Data We Collect

ah44 collects personal data from you in several ways: directly when you register or interact with the Platform, automatically when you use the Platform, and from third parties where permitted by law. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on a valid government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Residential address, including barangay, city or municipality, and province
• Valid email address
• Philippine mobile number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents such as a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID
• Selfie or facial image submitted for identity verification purposes
• Proof of address documents where required
• Source-of-funds documentation where required for anti-money laundering compliance

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used (e.g., GCash, PayMaya, BPI, BDO, Metrobank)
• Account balance history
• Bonus and promotion redemption records
• Payment account details (e.g., GCash mobile number, bank account name) — note that ah44 does not store full card numbers or full bank account numbers

2.4 Gaming Activity Data

• Game session records, including games played, bet amounts, and outcomes
• Wagering history across all ah44 games including Hi-Lo, Mines Gold, Bingo, and Slot titles
• Responsible gaming tool settings and self-exclusion records

2.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session timestamps and duration
• Pages visited and features used on the Platform
• Referral source (how you arrived at the ah44 Platform)

2.6 Communications Data

• Records of communications between you and ah44 support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

3. How We Use Your Data

ah44 uses the personal data we collect for the following purposes:

ah44 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Where you have opted in to receive promotional communications from ah44, you may opt out at any time by contacting our support team or using the unsubscribe mechanism included in our emails.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, ah44 processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and ah44 — specifically, to provide you with access to the Platform, process your transactions, and manage your account.
• Legal obligation: Processing is necessary for ah44 to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing is necessary for ah44's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending promotional communications or using non-essential cookies, ah44 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

ah44 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with applicable law:

• Payment processors and e-wallet providers: Such as GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by applicable Philippine financial regulations.
• Identity verification service providers: Third-party KYC and AML compliance providers who assist ah44 in verifying player identities and screening against sanctions lists and politically exposed persons (PEP) databases.
• Regulatory and law enforcement authorities: Philippine regulatory bodies, law enforcement agencies, and courts where ah44 is required by law to disclose personal data, including for AML reporting obligations.
• IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on ah44's behalf under strict data processing agreements and confidentiality obligations.
• Fraud prevention and security providers: Third-party services that assist ah44 in detecting and preventing fraudulent activity, account takeovers, and other security threats.
• Professional advisers: Legal, accounting, and auditing firms where disclosure is necessary for the conduct of their professional services to ah44, subject to professional confidentiality obligations.

All third parties with whom ah44 shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection laws. ah44 does not authorise any third party to use your personal data for their own marketing purposes.

6. Cookies & Tracking Technologies

ah44 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to understand how players use the Platform so we can improve it.

The types of cookies used by ah44 include:

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: These remember your preferences and settings, such as your preferred language or display options, to provide a more personalised experience on the ah44 Platform.
• Analytics cookies: These help ah44 understand how players navigate and use the Platform by collecting aggregated, anonymised usage data. This information is used solely to improve Platform performance and user experience.

ah44 does not use advertising or tracking cookies to build profiles for third-party advertising purposes. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the ah44 Platform.

7. Data Retention

ah44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active account data: Retained for the duration of your account's active status on the ah44 Platform.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with Philippine AML regulations and applicable financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Customer support communications: Retained for up to three (3) years following the resolution of the relevant support interaction.
• Technical and usage data: Typically retained in identifiable form for up to twelve (12) months, after which it may be anonymised and retained for analytical purposes.
• Self-exclusion records: Retained for the duration of the exclusion period and for a minimum of five (5) years thereafter to prevent re-registration during the exclusion period.

When personal data is no longer required, ah44 will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

8. Data Security

ah44 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ah44 Platform
• Encryption of sensitive data at rest on ah44's servers
• Role-based access controls limiting access to personal data to authorised personnel only
• Regular security assessments and vulnerability testing of the Platform
• Multi-factor authentication options for player accounts
• Monitoring systems to detect and respond to suspicious activity and potential data breaches
• Staff training on data protection obligations and security best practices

While ah44 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ah44 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ah44:

To exercise any of these rights, please contact the ah44 support team. We will respond to your request within a reasonable timeframe and in accordance with the requirements of the Data Privacy Act of 2012. We may need to verify your identity before processing your request.

If you believe ah44 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children & Minors

The ah44 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. ah44 does not knowingly collect personal data from individuals under the age of 21.

If ah44 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player may be refunded at ah44's discretion in accordance with applicable regulations.

If you are a parent or guardian and believe that your child has registered on the ah44 Platform, please contact our support team immediately so we can investigate and take appropriate action.

11. Third-Party Links

The ah44 Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the ah44 Platform and does not cover the privacy practices of any third-party websites or services.

ah44 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the ah44 Platform, including your GCash, PayMaya, or online banking portals.

12. Changes to This Privacy Policy

ah44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Privacy Policy, ah44 will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the ah44 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We recommend reviewing this Privacy Policy periodically to stay informed of how ah44 is protecting your personal data.

13. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ah44 handles your personal data, please contact our Data Privacy team. We are committed to addressing your concerns promptly and transparently.

For general account support, you can also reach the ah44 support team via live chat on the Platform or by emailing:

If you are not satisfied with ah44's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns or to request self-exclusion, please visit the Responsible Gaming page.